Cancellation and No-Show Policy
Last updated: January 1, 2024
At Alchemic Creations, we are committed to providing exceptional service to all our clients. To ensure efficient management and respect for the time of both our professionals and clients, we adhere to the following cancellation and no-show policy:
- Advance Notice Required for Cancellations: To cancel or reschedule an appointment, we require a minimum of 24 hours notice. This allows us the opportunity to allocate our resources effectively and offer the available slot to other clients.
- Cancellation Fee: If a cancellation is made with less than 24 hours notice, a fee of $50 will be billed to your account. This fee is necessary to compensate for the time and resources reserved for your appointment.
- How to Cancel: Please contact us via phone, email, or through our online booking system to cancel an appointment. Cancellations are not considered confirmed until you receive an acknowledgment from us.
- Exceptions to the Policy: We understand that unforeseen circumstances can occur. In cases of emergencies or severe weather conditions, the cancellation fee may be waived at our discretion.
- Rescheduling: Please inform us as soon as possible if you need to reschedule. We will do our best to accommodate your new preferred time and date, subject to availability.
- Late Arrivals: Clients who arrive late may have their service time reduced or may need to be rescheduled to avoid inconvenience to subsequent clients.
- No-Show Policy:
- Forfeiture of Pre-Paid Sessions: Clients who fail to show up for their scheduled appointment without prior notification will forfeit their pre-paid strategy session.
- Billing for Non-Prepaid Sessions: Clients who do not show up for their scheduled appointment without prior notification will be billed for the entire cost of the session.
We appreciate your understanding and cooperation with this policy, ensuring that Alchemic Creations can continue offering high-quality service and availability to all our valued clients.
If you have any questions about our Cancellation Policy, you can contact us: